Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Time & Delivery
We offer reliable shipping to ensure your items arrive safely and on time.
- United States: 5–10 business days
- International Orders: 7–15 business days
Please note that delivery times may vary depending on your location, customs processing, and external factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
Delays & Issues
While we strive to deliver your order on time, delays may occur due to:
- High demand periods
- Shipping carrier delays
- Customs clearance (for international orders)
We appreciate your patience and understanding.
Incorrect Address
Please ensure all shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered.
If this happens, please contact your local carrier for assistance.
Contact Us
If you have any questions about your order or shipping, feel free to contact us at:
mika@jadesjourneyboutique.com